Frequently Asked Questions
Quick Answers
Will I receive a billing confirmation?
Yes, after completing your order, you will receive a billing and order confirmation email immediately.
How much does shipping cost?
We offer free shipping on all orders within the United States.
How long does delivery take?
Once shipped, delivery takes approximately 4–10 business days. The total estimated delivery time is 6–15 business days.
Can I track my order?
Yes, once your order has shipped, you will receive a tracking number via email so you can monitor its progress.
What condition must items be in for a return?
Items must be new, unused, unworn, and returned in their original packaging with tags attached.
Who pays for return shipping?
Petal Verve covers the cost of return shipping for approved returns.
How long does it take to receive my refund?
Refunds are processed within 15 business days after we receive and inspect your return.
How do you protect my personal data?
We use industry-standard SSL encryption to keep your information secure. Personal data is collected only for order fulfillment and customer service.